Support
Talk to a person
PaidWrite is built by a small team in California. Email us and one of us reads it — there is no ticket queue and no phone tree.
General support
Something not working, a scan that looks wrong, a question about a result, or help getting the app running on your phone. We answer during business hours, Monday through Friday, Pacific time — usually within one business day.
Billing and credits
Charges, receipts, or credits that did not land after a purchase. Include the email address on your Stripe receipt so we can find the payment. Refunds are not guaranteed because results are delivered immediately, but if you were charged in error, write within 7 days and we will review it.
Privacy requests
Access, deletion, or opting out of analytics. You can also export or delete your data yourself in the app (Settings → Export my data / Delete my data). Documents are deleted as soon as the analysis finishes, so there is rarely much left to delete — but we will confirm exactly what we hold.
Security reports
Vulnerabilities or anything that looks like a security problem. We acknowledge within one business day. See the security page for our full posture.
What to include
So we can help on the first reply: the device you are using (iPhone, Android, or the Chrome extension), what you were doing when it went wrong, and — if it is about a specific scan — the risk score and document type it returned. Please do not email us the document itself. We do not need it, and we would rather it stayed with you.
Common questions
- Do I need an account?
- No. There is no signup and no subscription. Open the app and scan — your credits live on the device.
- How do I buy credits?
- Tap Buy credits in the app; it opens a secure Stripe checkout in your browser and the credits land on your device automatically. Credits are $2 each (sold as a 10-pack for $20) and one credit unlocks one full document analysis. You can also pay as you go at $2 per page plus a small AI processing fee, typically a few cents. No minimum, no monthly charge.
- The app says a valid document is high risk. What now?
- Photograph the page again in even light with the whole document in frame — a blurred or cropped photo is the most common cause. If the result still looks wrong, email us the risk score and the document type (not the document itself) and we will investigate.
- ¿Hay soporte en español?
- Sí. La aplicación completa y todos los análisis funcionan en español, y puede escribirnos en español a support@paidwrite.app.
- Is this legal advice?
- No. PaidWrite analyzes documents and cites the statutes behind each finding. It is not legal advice, and it is not a substitute for a licensed attorney.
More on pricing, how we handle documents on security & privacy, and the guides for lien waivers, COIs, W-9s, and SDS.
ContraForge LLC
PaidWrite is a product of ContraForge LLC, California. For anything that does not fit the addresses above, support@paidwrite.app always reaches us.
PaidWrite provides document analysis, not legal advice. See the Privacy Policy and Terms of Service for binding terms.